HELP CENTER
RETURN & REFUND POLICY
All sales are final. We do not offer refunds, returns, or exchanges on any products.
If your order arrives damaged or incorrect, you must contact us within 7 days of delivery at
Support@wearelax.com with your order number and clear photos so we can assist you.
By placing an order, you agree to this policy.
TERMS & CONDITIONS
Last updated: January 2024
1. General
By accessing or purchasing from this website, you agree to these Terms & Conditions. These terms
apply to all visitors, customers, and users of our site.
2. Products & Services
We strive to ensure all product descriptions, images, and pricing are accurate but reserve the right to
correct errors without prior notice.
3. Payment
Orders are processed within 5-7 days once full payment is received unless purchase was a preordered item it may be a delay based on time listed.
4. Shipping & Delivery
- Processing time: 5-10 days if product is in stock when purchased.
- Delivery times vary by location and are estimates only.
- We are not responsible for lost packages or delays caused by carriers, customs, or weather.
- Customers must provide accurate shipping info.
5. Damaged Packages
Report damaged orders within 7 days of delivery with order number and photos (if damaged).
We’ll assist in resolving the issue.
6. Returns & Refunds
All sales are final. No refunds or exchanges will be given unless an item arrives damaged or incorrect
(see our Refund Policy).
7. Intellectual Property
All content on this site is our property and cannot be used without permission.
8. Limitation of Liability
We are not liable for indirect, incidental, or consequential damages from product use.
9. Governing Law
These terms are governed by Georgia law.
10. Contact
Questions? Email us at Support@wearelax.com
SHIPPING POLICY
Thank you for shopping with us! Here’s what you need to know about shipping:
• Shipping Method: We ship all orders within the United States using USPS.
• Processing Time: Orders are processed and shipped within 5-7 business days after placement.
• Preorders: If you order a preorder item, shipping time may vary as noted on the product page.
• Shipping Cost: We offer a flat rate shipping fee on all orders.
• Tracking: Once your order ships, we will send you a tracking number so you can monitor your package.
• Lost or Damaged Packages:
• If your package is lost or arrives damaged, please contact us within 7 days of delivery.
• Provide your order number and photos of the damaged item(s).
• We will work with you to resolve the issue promptly.
If you have any questions about your order or shipping, feel free to reach out to us anytime.